The Manager – Professional Services is a clinically qualified expert responsible for building clinical advocacy, delivering product education, and supporting the sales teams through scientific engagement and strategic data insights. This role also involves leveraging market data and clinical trends to shape product positioning, training strategies, and customer engagement plans.
Clinical Education & Training:
- Plan and execute clinical training initiatives (workshops, webinars, Table Clinic) for dental professionals.
- Develop and deliver internal training programs for the sales teams.
- Create clinical content, including treatment protocols, technique guides, and educational videos.
KOL Engagement & Relationship Management:
- Identify, develop, and manage a network of KOLs and academic & digital influencers.
- Facilitate scientific collaborations, speaker programs, and peer-to-peer learning forums aligned to Sales Strategy and working closely and in coordination with the Sales team.
- Support clinical validation and documentation through user trials and case studies in coordination with the Sales team.
Scientific & Clinical Support:
- Act as a key resource for technical/clinical queries from internal teams and customers.
- Assist in product evaluations, chairside support, and troubleshooting in coordination with the Sales team .
Data Analysis & Clinical Insights:
- Analyze customer feedback, usage patterns, product performance, and clinical outcomes to support continuous improvement.
- Compile data from field activities, workshops, and trials into actionable insights.
- Track industry trends, competitor data, and market intelligence to guide product positioning and strategic decisions.
Marketing & Commercial Support:
- Work closely with the marketing team to develop clinical messaging, value propositions, and campaign content.
- Contribute to product launch planning with clinical input and field training support.
- Support development of marketing collateral such as brochures, videos, testimonials, and clinical decks.
- Participate in strategic planning by contributing clinical perspectives to segmentation, targeting, and content strategy.
Event & Conference Management:
- Represent the company at dental conferences, exhibitions, and academic forums along with the Sales team.
- Support planning and execution of scientific symposia, continuing education events, and product launches aligned with the sales team.
