The Production Support Manager is accountable to the Director of Production and is responsible for managing production quality processes (Deviations and investigations), Production Training, Batch Documentation review, Tech Writing, and acting as an internal liaison while complying with GMP regulations and support continuous improvements projects. This position also acts as Interim Production Manager when required.

• Leads, directs, evaluates, and develops a team of staff in accordance with the companies Mission, Vision and Values Statements, policies, and current standard business practices. Facilitates cross-departmental support and improvements. Manages Tech Professional Staffs across very disciplines, Investigation, Batch Record Review, Tech Writing, others as stated below.
• Manages quality processes, within the Production department such as: 

- Drive the Investigation Program, ensuring immediate, effective and completed Investigations on time  

- Corrective Action/Preventative Action Program (CAPA)   

- Oversee and execute quality system processes and other relevant documentation as outlined in the Quality Assurance Program. 

• Leads in the development of actions and initiatives to achieve set quality, safety and production targets.  Responsible administration and reporting for OEE Program. Manages the tracking and reporting of production metrics such as output, scrap, Labor hours, to forecast/budget.  Reviews routings, BOM’s and master data. 
• Supporting CI specialist on Continuous Improvement initiatives, such as cost savings, training initiatives and OEE Improvements, in support of Manufacturing Excellence Program and annual strategic objectives.  
• Manages the development and review of related production SOP’s, Batch documents / Batch Records Review and other GMP documents (Tech Writing). Contributes to all documentation flow for departmental and related activity in compliance with Regulatory Agencies, such as Health Canada, and FDA.
• Manages Production Training Program execution and provides Training support and analytical tools to support internal training for Production / Maintenance projects and improvements. 
• Collaborate with cross-functional internal and external Technology experts to implement new initiatives for the Production floor to improve operational efficiencies.
• Acts as an ambassador in modeling and promoting a safe work environment. Is accountable for the enforcement and monitoring of the Safety Program ensuring safety rules / regulations are followed.
• Provides leadership on GMP and regulatory requirements and ensures quality standards, processes and products are met.
• Must be able to periodically be present on all shifts, including weekends.
• Performs other related duties as required.

Education

• Degree in related discipline such as Science or Engineering
• Formal Management or Professional Studies / Training or Certification is an asset.

Experience

• Minimum of 5 years of related experience in pharmaceutical manufacturing or a related environment with a combined minimum of 2 years management experience.
• Excellent technical writing skills coupled with strong verbal communication skills.
• Highly analytical with proven problem solving skills.
• Demonstrated capabilities in managing teams with both direct labor and technical professionals.
• Strong leadership skills with the ability to coach, and develop staff, as well as work within cross-functional teams.
• Demonstrated experience guiding conflict resolution and facilitating employee relations activities.
• Demonstrated project management experience with the ability to manage multiple priorities
• Working knowledge of Health and Safety legislation and other Employment related legislation such as the Employment Standards Act.
• Self-starter with strong analytical and problem solving skills.
• Must be able to attend all shifts.

What we offer

• Excellent compensation/benefits package.
• Bonus and reward programs
• Discounted gym memberships
• Programs supporting work life balance
• Employee recognition program
• Professional and personal development programs
• Social events and spirit days

We are committed to diversity and inclusion, and thank all applicants in advance; however, we will be corresponding only with those selected for an interview.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to providing an inclusive and barrier free recruitment and selection process.

Recruitment Fraud – please be aware of recruitment fraud. Novocol Pharmaceutical of Canada Inc. will never ask for banking information, money or any personal information up front. We will only respond to official applications submitted through our careers site.  In addition, we will only use official corporate e-mail addresses (septodont.com or novocolpharma.com)  to communicate with applicants. Should you be contacted without submitting an application, please delete the message and advise your e-mail provider.

Internal Job Posting Grade 12. The due date for internal applicants to apply for this role is April 16, 2024.